Customer Service/Shipping Clerk

 

Pay Rate: $16.00 – $18.00 hourly 

Employment Type: Direct Hire 

Location: Houston, TX 77051 

Schedule: Monday – Friday, 8:00 a.m. – 5:00 p.m. (100% Onsite) 

Position Summary: We are currently seeking a reliable and organized Customer Service/Shipping and Receiving Clerk to join our team. This role leads day-to-day operational activities for inbound and outbound trucking. The ideal candidate will communicate directly with truck drivers, sales teams, and yard supervisors to ensure accurate and timely order processing—all while maintaining a clean and safe work environment. 

Responsibilities: In addition to general duties at the customer service/shipping & receiving window: 

• Communicate effectively with department supervisors, sales teams, and upper management via email and in person

• Manage the truck check-in screen and track order status updates 

• Monitor and notify loading supervisors of any order changes or special requests from sales 

• Coordinate with sales to prioritize orders, remove check-ins, or expedite shipments 

• Process packing lists and delivery tickets accurately 

• Ensure all outbound drivers properly sign out and provide photo documentation of loads 

• Maintain a clean and organized workspace and assist in ensuring safety standards are met 

• Additional duties as assigned 

• Understand and follow procedures, work instructions, and company quality policy 

• Use required PPE at all times 

• Report equipment issues or safety hazards to management and HSE 

• Maintain a safe, hazard-free work environment 

• Must be able to speak and read English (Spanish bilingual preferred) 

• High school diploma or GED required 

• 1+ years of experience in a shipping, receiving, or customer service role preferred 

• Ability to read and understand basic industry specifications, charts, and tables 

• Basic computer skills; experience with MS Word, Excel, and Outlook preferred 

• Excellent communication and customer service skills 

• Strong attention to detail and ability to multitask 

• Able to work independently and take initiative 

• Direct hire position with a reputable organization 

• Day-shift schedule 

• Stable and supportive work environment 

• Medical benefits 

Our client prides itself on having all orders ready with speed ability – in stock, error free will call or shipping in two hours or less.  Their consistent replenishment strategy and national presence ensures a constant stocked inventory on hand and on order from multiple suppliers.

How to Apply: Submit your application for consideration in this and other positions with The Reserves Network. Gain exclusive access to their mobile app for job notifications. 

The Reserves Network, a veteran-founded and family-owned company, specializes in connecting exceptional talent with rewarding opportunities. With extensive industry experience, we are dedicated to helping you achieve your professional goals and shine in your field. The Reserves Network values diversity and encourages applicants from all backgrounds to apply. As an equal- opportunity employer, they foster an environment of respect, integrity, and trust in every aspect of employment.