Job ID: TT51133078
Location: Phenix City, AL
Category: Office & Professional
Employment Type: Contract
Date Added: 07/08/2026
Customer Service & Sales Support Representative| $BOE | Monday – Friday, 8:00 AM – 5:00 PM
What Matters Most
- Competitive Pay – Based on Experience (BOE)
- Schedule: Monday – Friday, 8:00 AM – 4:30 PM
- Temp-to-Hire Opportunity
- Weekly Pay with direct deposit or pay card
- When you work through The Reserves Network, you are eligible to enroll in dental, vision and medical insurance as well as 401K, direct deposit and our referral bonus program
Job Description
We are seeking a motivated and customer-focused Customer Service & Sales Support Representative to join a growing team supporting one of the nation's leading manufacturers of officially licensed sports and lifestyle merchandise. This position serves as the primary point of contact for customers while providing administrative and operational support to the sales team. You will assist with customer inquiries, order management, account support, and cross-functional communication to ensure exceptional customer experience.
The ideal candidate is highly organized, detail-oriented, and thrives in a fast-paced environment where multitasking, communication, and problem-solving are essential to success.
Responsibilities:
- Respond to customer inquiries via phone, email, and other communication channels regarding products, orders, pricing, shipping, billing, returns, and company policies
- Provide professional, friendly, and solution-focused customer service while resolving issues in a timely manner
- Enter, process, and maintain customer orders accurately within internal systems
- Monitor order status and communicate shipment updates, backorders, product availability, and delivery timelines
- Process returns, exchanges, refunds, replacements, and related documentation
- Maintain accurate customer records and account information
- Support Sales Representatives with account management, order processing, and customer communications
- Assist customers with purchase order planning based on inventory availability and lead times
- Prepare pricing sheets, product information, sales materials, and customer presentations
- Analyze customer and sales data to identify trends and process improvement opportunities
- Collaborate with Sales, Operations, Logistics, Product Development, Marketing, Licensing, and Customer Service teams to ensure timely order fulfillment
- Mail catalogs, samples, and marketing materials as requested
- Provide switchboard coverage and general administrative support when needed
- Perform additional duties as assigned
Qualifications and Requirements:
- High school diploma or equivalent required
- 1–3 years of customer service, sales support, account management, or administrative experience
- Excellent verbal and written communication skills
- Strong organizational skills with exceptional attention to detail
- Ability to prioritize multiple tasks in a fast-paced environment
- Professional phone etiquette and a customer-first mindset
- Strong problem-solving and critical-thinking abilities
- Proficiency with Microsoft Office, including Outlook, Word, Excel, and PowerPoint
- Advanced Microsoft Excel skills (PivotTables, VLOOKUPs, reporting) preferred
- Experience in retail, eCommerce, wholesale, distribution, or consumer products is a plus
- Ability to learn new software systems quickly and adapt to changing priorities
Benefits and Perks:
- Pay: Based on Experience (BOE)
- Medical, Vision, Dental available
- 401K and Referral Bonus Program
- Training and Growth Opportunities
Your New Organization:
Join a global leader in officially licensed sports and lifestyle merchandise with products featured by major retailers across the country. This organization is committed to delivering exceptional customer experiences while fostering a collaborative, team-oriented workplace. Employees enjoy a fast-paced environment where innovation, customer service, and continuous improvement are valued. If you enjoy building relationships, solving problems, and supporting both customers and sales teams, this is an excellent opportunity to grow your career.
Your Career Partner:
The Reserves Network, a veteran-founded and family-owned company, specializes in connecting exceptional talent with rewarding opportunities. With extensive industry experience, we are dedicated to helping you achieve your professional goals and shine in your field. The Reserves Network values diversity and encourages applicants from all backgrounds to apply. As an equal-opportunity employer, we foster an environment of respect, integrity, and trust in every aspect of employment.
The base salary range for this position is $BOE, excluding benefits, bonuses, or other compensation. Your final salary will depend on your skills, qualifications, experience, location, and internal pay equity. Please note, hiring at the top of the range is uncommon to allow room for future salary growth.
