Member Services

 

• Competitive Pay based on experience plus additional compensation
 • Schedule: Full-Time Monday–Friday standard business hours; Part-Time flexible weekday scheduling within branch hours, may include rotating coverage
 • Location: 77058
 • Temporary-to-hire opportunity with career growth and stability
 • Weekly Pay with direct deposit or pay card
 • When you work through The Reserves Network, you are eligible to enroll in dental, vision and medical insurance as well as 401K, direct deposit, and our referral bonus program

 

The Member Service Representative III is responsible for delivering exceptional member experiences by supporting new account openings, consumer lending, and credit union services. This role processes applications, verifies documentation, and follows up on loan or account requirements while ensuring accuracy and compliance. The MSR III also engages members through phone, digital, and in-person channels to provide solutions and cross-sell financial products. This position requires strong communication skills, attention to detail, and the ability to work in a fast-paced financial services environment.

 

Responsibilities:

• Process new account applications and consumer loan requests
 • Verify documentation, complete security screening, and follow up on missing information
 • Provide high-quality member service across phone, digital, and in-person channels
 • Cross-sell credit union products and services based on member needs
 • Maintain compliance with BSA, AML, OFAC, and internal credit union policies

 

• High School Diploma or equivalent required
 • Minimum 4 years of customer service, banking, sales, or financial services experience (or equivalent combination of education and experience)
 • Teller, ITM, or contact center experience preferred
 • Strong communication, multitasking, and problem-solving skills
 • Ability to work in a fast-paced, member-focused environment

 

• Pay Rate based on experience
 • Medical, Dental, and Vision Benefits
 • Paid Holidays
 • Training & Career Growth Opportunities

 

Our client is a member-focused credit union committed to delivering personalized financial services, including checking, savings, lending, and digital banking solutions. The organization promotes financial wellness, community engagement, and exceptional member support in a professional, service-driven environment.

 

The Reserves Network, a veteran-founded and family-owned company, specializes in connecting exceptional talent with rewarding opportunities. With extensive industry experience, we are dedicated to helping you achieve your professional goals and shine in your field. The Reserves Network values diversity and encourages applicants from all backgrounds to apply. As an equal-opportunity employer, we foster an environment of respect, integrity, and trust in every aspect of employment.

 

The base pay range for this position is $21.75, excluding benefits, bonuses, or other compensation. Your final compensation will depend on your skills, qualifications, experience, location, and internal pay equity. Please note, hiring at the top of the range is uncommon to allow room for future growth.

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