Should You Include a Professional Summary on Your Call Center Resume?

Your experience in the world of call center customer service is vast. You know your stuff and you’re ready to move into your next role. How can you be sure that the next recruiter, hiring manager, or customer service director can see – on paper – that you’ve got this? Your resume is the gatekeeper; it should look great and list out all of your previous experiences, of course, but what else?

You can easily snag a fantastic opportunity that takes your career to the next level but you need a next-level resume to make it happen. If you’re looking for call center jobs, check your current resume against the following guidelines: 

Cover the Basics

Always begin with your name, email address, and phone number. You don’t want the hiring manager at your dream call center company to love your resume and then ditch your candidacy because they can’t find a way to reach you.

Pro Tip: Add a Professional Summary

A professional summary is a great way to differentiate yourself from other candidates. Call attention to your top skills and give hirers the 411 straight away. Readers will be able to immediately ascertain who you are, what you do, and what you’re looking for to determine relevance. From there, you’re either in or out and everything else is more certain to get read by the right people.

Your summary should include:

  • A general “who you are, professionally” statement such as “I am a Customer Retention Connoisseur”
  • What you’re looking for such as “seeking full-time call center work with room to grow.”
  • Pertinent skills to the job you’re applying for like “I am phone-system savvy, an expert-level multitasker, and equipped with the right answers to quell customer concerns.”


Thoughtfully Recall Your Experience

Don’t babble and don’t repeat. If you used Microsoft Excel in all of your previous jobs, don’t list it six times. List it once, so it is known, and make better use of each entry. List out achievements, results, and benchmarks of your own growth. An interview is a better time to recount specific projects and feelings words. Stick to the version of the truth that will inform and impress.

Tack on Education

College should be one or two bullet points and nothing more. If you were especially acclaimed as a student – Dean’s List, for example – say so briefly. Unless you have no work experience, there is no need to list every organization or club to which you belonged in college. If you did not attend college, do list your high school and any other coursework or training you have. If you have a degree, skip high school and just list your university.


Put your resume to work

A great resume does no good sitting in a filing cabinet or taking up space on your computer. Work with a recruitment agency to be sure your resume is seen and prioritized above your competition. TRN has connections to hundreds of customer service jobs and call centers who are hiring talented representatives just like you. Check out our job board to get started!

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