Customer Service Representative

What Matters Most

• Competitive Pay of $25.00–$27.00 per hour
• Schedule: Monday–Friday, 8:00 AM–4:30 PM
• 100% Remote opportunity
• Temporary contract role (04/06/2026 – 06/08/2026) with potential for extension
• Weekly Pay with direct deposit or pay card
• When you work through The Reserves Network, you are eligible to enroll in dental, vision, and medical insurance as well as 401K, direct deposit and our referral bonus program

We are seeking a detail-oriented Customer Service Representative to support front-end communications and order processing in a fully remote environment. This role focuses primarily on written communication, including managing tickets, emails, and data-driven tasks with minimal phone interaction. The ideal candidate will collaborate across teams to ensure accurate order routing, timely updates, and excellent customer experience. Success in this role requires strong problem-solving skills, attention to detail, and the ability to manage multiple systems efficiently.

• Manage and route customer orders accurately across multiple systems
 • Monitor order processing and ensure timely fulfillment through automation channels
 • Handle customer inquiries via tickets, chats, and email with clear written communication
 • Collaborate with internal teams to balance workloads and improve processes
 • Maintain service levels and meet or exceed established KPIs

• 2+ years of customer service experience required
• Strong written communication and problem-solving skills
• Experience with data entry and ERP systems (JDE, Zendesk preferred)
• Ability to multitask and manage time effectively in a fast-paced environment
• Proficiency in Microsoft Office and ability to navigate multiple systems

Benefits and Perks:

• Pay Rate: $25.00–$27.00 per hour

• Medical, dental, and vision benefits
• Weekly pay
• Opportunity for training and growth

Our client is a leading provider of innovative solutions, committed to delivering exceptional service to both internal and external customers. The organization fosters a collaborative and customer-focused environment, emphasizing continuous improvement and operational excellence.

The Reserves Network, a veteran-founded and family-owned company, specializes in connecting exceptional talent with rewarding opportunities. With extensive industry experience, we are dedicated to helping you achieve your professional goals and shine in your field. The Reserves Network values diversity and encourages applicants from all backgrounds to apply. As an equal-opportunity employer, we foster an environment of respect, integrity, and trust in every aspect of employment.

The base pay range for this position is $25.00–$27.00 per hour, excluding benefits, bonuses, or other compensation. Your final compensation will depend on your skills, qualifications, experience, location, and internal pay equity. Please note, hiring at the top of the range is uncommon to allow room for future growth.