Job ID: CE893811115
Location: Omaha, NE
Category: Accounting & Finance
Employment Type: Permanent
Date Added: 12/03/2025
Customer & Billing Support Specialist | $20-22/hr | Onsite / Direct Hire
Customer & Billing Support Specialist | $20-22/hr | Onsite / Direct Hire
What Matters Most
• Hourly pay rate of $20–$22/hour
• 100% onsite position – based in Omaha, NE
• Direct hire opportunity with long-term stability and growth potential
• Excellent benefits, low out-of-pocket medical, and great company perks
• 100% onsite position – based in Omaha, NE
• Direct hire opportunity with long-term stability and growth potential
• Excellent benefits, low out-of-pocket medical, and great company perks
Job Description
Join a long-standing, family-owned manufacturing company in Omaha known for quality, tradition, and community values. The Customer & Billing Support Specialist will play a key role in supporting customers, processing orders, and ensuring smooth day-to-day communication between the business, its clients, and internal departments.
This position is perfect for a people-oriented, organized, and tech-savvy professional who thrives in a fast-paced, high-volume environment. You’ll spend much of your day communicating with customers over the phone and by email — resolving questions, processing orders, addressing billing or delivery issues, and occasionally assisting with AR collections and claim resolutions.
If you enjoy being the go-to problem solver and thrive in a collaborative, customer-driven setting, this is the opportunity for you.
Responsibilities
• Serve as the main point of contact for customer inquiries, orders, and service requests
• Manage order entry, processing, and follow-up, ensuring accuracy and timely delivery
• Maintain positive relationships with customers, suppliers, and internal departments through clear, proactive communication
• Handle billing questions, claims, and assist in AR collections as needed
• Research and resolve discrepancies or service issues promptly and professionally
• Support general administrative and accounting functions, including data entry and document scanning
• Solid technical skills preferred
• Manage order entry, processing, and follow-up, ensuring accuracy and timely delivery
• Maintain positive relationships with customers, suppliers, and internal departments through clear, proactive communication
• Handle billing questions, claims, and assist in AR collections as needed
• Research and resolve discrepancies or service issues promptly and professionally
• Support general administrative and accounting functions, including data entry and document scanning
• Solid technical skills preferred
• Prepare UPS shipping labels and assist with the coordination of outgoing product shipments.
• Collaborate with cross-functional teams to improve processes and enhance customer satisfaction
• Collaborate with cross-functional teams to improve processes and enhance customer satisfaction
Qualifications and Requirements
• 2+ years of experience in customer service, order processing, or administrative support
• Experience and/or familiarity with handling conflict within vendor and customer relations
• Strong verbal communication skills and professional phone etiquette; comfortable managing high call volumes
• Proficiency in Microsoft Excel
• Highly organized and detail-oriented
• Adapt quickly to new systems, processes, and technologies; solid technical skills preferred.
• Team-oriented and professional
• Experience and/or familiarity with handling conflict within vendor and customer relations
• Strong verbal communication skills and professional phone etiquette; comfortable managing high call volumes
• Proficiency in Microsoft Excel
• Highly organized and detail-oriented
• Adapt quickly to new systems, processes, and technologies; solid technical skills preferred.
• Team-oriented and professional
Benefits and Perks
• Health, dental, vision insurance
• Access to free company products, daily
• PTO, and paid holidays
• 401(k): One-time annual company match
• PTO, and paid holidays
• 401(k): One-time annual company match
Your New Organization
This well-established, family-owned manufacturer has built a national reputation for quality, service, and integrity. Employees enjoy stability, recognition, and a supportive work environment that encourages growth and teamwork.
This is an urgent need for dependable, customer-focused professionals who want to be part of a respected local brand that continues to evolve and modernize.
Your Career Partner
The Reserves Network (TRN) is a veteran-founded, family-owned recruiting firm specializing in connecting top Accounting, Finance, and administrative professionals with leading employers. We value integrity, respect, and trust in every placement and are committed to helping you achieve your career goals.
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