Job ID: AW398360119
Location: Houston, TX
Category: Office & Professional
Employment Type: Contract
Date Added: 11/09/2026
Deputy Specialist I, Customer Service / $22.44 per hr | Monday-Friday 7:30am – 5:30pm Mon – Fri/ 3-4 Month Contract/ Downtown 77002
What Matters Most
- Competitive Pay of $22.44 per hr
- Schedule: | Monday-Friday 7:30 am – 5:30 pm Mon – Fri
- Location: Downtown Houston TX, 77002
- Temporary 3-4 months+
- Weekly Pay with direct deposit or pay card
- When you work through The Reserves Network, you are eligible to enroll in dental, vision and medical insurance as well as 401K, direct deposit and our referral bonus program.
Job Summary
The Deputy Specialist I, Customer Service positions will receive, document, and resolve property tax inquiries and requests for assistance from internal departments and customers in a timely manner. Maintain accurate records of requests, resolutions, and property tax account statuses. Ensure all information provided to customers is accurate and current.
Responsibilities:
- Perform complex research activities, including but not limited to identifying accounts, verifying proof of payment, researching transfer and correction requests, reviewing historical documents, and verifying timely mailing.
- Search property records using records maintained by the Harris County Appraisal District, Harris County District Clerk, and Harris County Clerk’s Office.
- Create cases to document and track requests submitted by customers and internal departments.
- Determine the reason for each request and identify the information required to resolve the issue.
- Maintain phone, mail, and email correspondence with taxpayers, branch associates, and other Tax Office employees to provide assistance and direction as needed.
- Determine best practices, research account status, calculate tax bills, and answer questions.
- Review and sort department mail and incoming faxes.
- Verify the accuracy of bulk tax bill calculations by cross-referencing system calculations with individual calculations before mailing.
- Calculate accurate totals to ensure tax bills are prepared correctly.
- Prepare and approve transfers of misapplied funds to the correct or intended accounts
- Determine the validity of fund transfers and calculate any amounts due after correcting misapplied payments.
- Provide estimated tax bill amounts by cross-referencing system calculations with individual computations.
- Calculate accurate estimated totals to provide insight into potential amounts due or savings upon completion of assessments.
- Route communications and requests to the appropriate departments and offices.
- Identify the entity to which the information pertains and facilitate communication with the appropriate office.
- Perform other duties and responsibilities as assigned.
Requirements:
- High school diploma
- Minimum of (1) year of clerical experience within a professional or customer service environment.
- Must have exceptional attendance and punctuality
- Knowledge of property tax regulations, including the Texas State Property Tax Code
- Experience in property tax is preferred
- Experience with MS Word, Excel, PowerPoints and Access
- Must be able to work special hours if requested
Benefits and Perks:
- Pay Rate: $22.44 per hour
- Eligible to enroll in our benefits program including Medical, Dental & Vision insurance, Disability, Critical Illness, Life, Accident and Behavioral Health. Including a 401k program and various bonus programs.
- Direct Deposit
- Weekly Pay
Your New Company:
The Harris County Tax Office serves one of the nation's largest counties by providing essential tax collection, vehicle registration and title services, voter registration, and other public services to residents and businesses. Committed to integrity, accuracy, and exceptional customer service, the office supports the community through efficient operations, innovative technology, and dedicated public service while ensuring compliance with state and local regulations.
Your Career Partner:
The Reserves Network, a veteran-founded and family-owned company, specializes in connecting exceptional talent with rewarding opportunities. With extensive industry experience, we are dedicated to helping you achieve your professional goals and shine in your field. The Reserves Network values diversity and encourages applicants from all backgrounds to apply. As an equal-opportunity employer, we foster an environment of respect, integrity, and trust in every aspect of employment. In the spirit of pay transparency, we want to share the base salary range for this position is $22.44/hr not including benefits. If you are hired, your base salary will be determined based on factors such as individual skills, qualifications, experience, and geographic location. In addition, we also believe in the importance of pay equity and consider the internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is the full base salary range for the role. Hiring at the maximum of the range would not be typical in order to allow for future & continued salary growth.
The Reserves Network, a veteran-founded and family-owned company, specializes in connecting exceptional talent with rewarding opportunities. With extensive industry experience, we are dedicated to helping you achieve your professional goals and shine in your field. The Reserves Network values diversity and encourages applicants from all backgrounds to apply. As an equal-opportunity employer, we foster an environment of respect, integrity, and trust in every aspect of employment. In the spirit of pay transparency, we want to share the base salary range for this position is $22.44/hr not including benefits. If you are hired, your base salary will be determined based on factors such as individual skills, qualifications, experience, and geographic location. In addition, we also believe in the importance of pay equity and consider the internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is the full base salary range for the role. Hiring at the maximum of the range would not be typical in order to allow for future & continued salary growth.
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