Job ID: AS76310592
Location: Johnston, IA
Category: Office & Professional
Employment Type: Contract
Date Added: 09/02/2026
TEMP HYBRID CSR | $26.00 + DOE| Des Moines, IA| M-F 7:30-6:00 P.M. Multiple Day Shifts
What Matters Most
- Competitive Pay of $26.00 + 28.50 per hour plus additional compensation
- Temporary Contract – Approximately 6 Months with Potential for Extension
- Des Moines, IA 3 DAY In office, 2 days WFH Must reside within 50 miles radius
- First 3 months: 3 days per week onsite After 3 months: 2 days per week onsite
- Training & Schedule During the first four weeks, hours: 8:30 AM–5:00 PM CST.
- Following training, employees will transition to one of the following schedules:
- 7:30 AM–4:00 PM CST / 8:00 AM–4:30 PM CST/ 9:00 AM–6:00 PM CST
- Candidates should have flexibility and be able to work any of the available schedules.
- A high probability that new employees will initially be assigned to a later shift.
- Weekly Pay with direct deposit or pay card
- When you work through The Reserves Network, you are eligible to enroll in dental, vision and medical insurance as well as 401K, direct deposit and our referral bonus program
Your New Opportunity: Are you a customer service professional who enjoys helping people, solving problems, and working in a fast-paced environment? We are seeking a Customer Service Representative to join a collaborative customer support team. In this role, you will assist customers and vendors by phone, email, and chatting with questions related to their accounts, payments, documents, and online account access. This is an excellent opportunity for someone with a previous call center, service industry, banking, leasing, insurance, or financial services experience who enjoys building relationships and providing excellent customer service.
The ideal candidate is a confident communicator who can manage a high volume of customer interactions while maintaining accuracy, professionalism, and a positive customer experience.
What You Will Do:
- Answer inbound customer and vendor calls, emails, and chats in a fast-paced call center environment.
- Handle approximately 50–60 inbound calls per day.
- Respond to customer requests and provide accurate information within established service timeframes.
- Process customer payment requests and answer payment-related questions.
- Request lease payoff quotes and provide conditional sales buyout information.
- Generate and provide customer documents, including invoice copies, contract copies, amortization schedules, and bills of sale.
- Answer general customer questions regarding taxes, insurance, payments, and end-of-lease processes.
- Assist customers with basic technical issues, including password resets, login issues, and online portal navigation.
- Update customer account information, including billing addresses, contact information, and payment information.
- Research customer questions and work toward timely and accurate resolutions.
- Maintain accurate documentation of customer interactions and account updates.
- Work collaboratively with team members and leadership to deliver excellent customer experience.
- Complete additional responsibilities and projects assigned by the Team Lead.
What You Need
- High school diploma or equivalent required; some college coursework preferred.
- 1–3 years of customer service experience.
- Previous experience working in a telephone call center or high-volume customer service environment.
- Ability to comfortably handle approximately 50–60 inbound calls each day.
- Financial services experience is highly preferred.
- Banking, leasing, lending, insurance, billing, payment processing, or similar experience is a plus.
- Excellent verbal and written communication skills.
- Strong customer service and relationship-building skills.
- Ability to perform basic math calculations accurately.
- Strong attention to detail when working with customer accounts and payment information.
- Basic computer skills and familiarity with Microsoft Office.
- Ability to learn new computer systems and customer portals.
- Strong problem-solving and analytical skills.
- Ability to work effectively both independently and as part of a team.
- Flexibility and confidence working in a fast-paced environment.
- Proven employment stability and longevity in relevant customer service positions preferred.
What Makes You a Great Fit
- Enjoy helping customers and resolving problems.
- Are comfortable spending a significant portion of your day on the phone.
- Can remain professional and composed when working with difficult or frustrated customers.
- Have experience researching and resolving more complex customer issues.
- Are comfortable discussing payments and financial information.
- Can navigate multiple computer systems while speaking with customers.
- Communicate clearly and professionally by phone, email, and chat.
- Pay close attention to details and account accuracy.
- Work well within a team and are willing to assist where needed.
- Have demonstrated reliability and stability in previous positions.
Your New Organization
This organization offers the opportunity to gain valuable experience within a professional customer service and financial services environment. You will join a team focused on providing timely, accurate, and professional support while building your experience in customer account management, payment processing, leasing services, and customer relationship management. This is an approximately six-month contract opportunity with the potential for extension based on business needs and performance.
Your Career Partner
The Reserves Network, a veteran-founded and family-owned company, specializes in connecting exceptional talent with rewarding opportunities. With extensive industry experience, we are dedicated to helping you achieve your professional goals and shine in your field. The Reserves Network values diversity and encourages applicants from all backgrounds to apply. As an equal-opportunity employer, we foster an environment of respect, integrity, and trust in every aspect of employment.
The base salary range for this position is $26.00-$28.50, excluding benefits, bonuses, or other compensation. Your final salary will depend on your skills, qualifications, experience, location, and internal pay equity. Please note that hiring at the top of the range is uncommon to allow room for future salary growth.
