Member Services

· Competitive Pay of $21.75 per hour
· Schedule: 8 am-5 pm

· Location: 77058
· Temp-to-hire opportunity with career growth and stability
· Weekly Pay with direct deposit or pay card
· When you work through The Reserves Network, you are eligible to enroll in dental, vision and medical insurance as well as 401K, direct deposit, and our referral bonus program

The Member Service Representative III (MSR III) provides an exceptional member experience by assisting new and existing members with new account applications, consumer lending, and additional credit union products and services. This role serves as a subject matter expert on products, services, new accounts, and consumer lending processes while identifying opportunities to deepen member relationships. The MSR III assists members through inbound and outbound phone calls, digital channels, and other communication while handling complex service needs with professionalism and sound judgment. This position also ensures compliance with applicable federal and state laws, banking regulations, and credit union policies and procedures.

· Process new memberships and additional accounts through online applications, including document verification, security screening, and follow-up for required information or documentation.
 · Provide high-quality service through inbound and outbound calls, digital channels, and other member contacts while resolving complex issues.
 · Identify opportunities to cross-sell credit union products and services and connect members with financial experts for investments, home loans, and financial counseling.
 · Apply knowledge of retail banking functions, including teller services, member service, loan origination, and relationship deepening.
 · Recognize potential fraud, loss, and reputation risks while maintaining compliance with OFAC, Bank Secrecy Act/Anti-Money Laundering requirements, and company policies.

· High School Diploma or equivalent required.
 · Minimum of four (4) years of sales, customer service, banking, or financial services experience, or an equivalent combination of education and experience.
 · Teller and/or ITM experience preferred; prior contact center experience is also preferred.
 · Strong customer service, communication, computer, problem-solving, and decision-making skills required. Bilingual and two years of college-level education preferred.

· Competitive pay based on experience and qualifications
 · Medical, dental, and vision benefits
 · 401K and direct deposit/pay card options
 · Training, professional development and opportunities for career growth

Join a member-focused financial organization committed to providing exceptional service and helping members achieve financial freedom. The organization values teamwork, professionalism, technology, compliance, and a five-star member experience while fostering a culture built around passion, trust, and customer focus.

Your Career Partner:
 The Reserves Network, a veteran-founded and family-owned company, specializes in connecting exceptional talent with rewarding opportunities. With extensive industry experience, we are dedicated to helping you achieve your professional goals and shine in your field. The Reserves Network values diversity and encourages applicants from all backgrounds to apply. As an equal-opportunity employer, we foster an environment of respect, integrity, and trust in every aspect of employment.

The base pay range for this position is $21.75/hr., excluding benefits, bonuses, or other compensation. Your final compensation will depend on your skills, qualifications, experience, location, and internal pay equity. Please note, hiring at the top of the range is uncommon to allow room for future growth.

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