Job ID: AS214940416
Location: Houston, TX
Category: Office & Professional
Employment Type: Permanent
Date Added: 04/16/2026
Customer Service Window (2nd Shift) | $16-$19/hr | M-F 2pm – 11pm | On-site | Direct Hire
What Matters Most
- Competitive Pay of $16-$19/hr plus additional compensation
- Schedule: M-F 2AM-11PM
- Location: Houston, TX 77051
- Direct Hire opportunity with career growth and stability
Job Description
The Customer Service Window position supports daily logistics operations by managing truck check-in and check-out processes, coordinating closely with drivers, sales, and yard supervisors. This role ensures accurate order handling, communicates updates and priority changes, processes shipping documents, and maintains a safe, clean, and efficient work environment while providing excellent customer service.
Responsibilities:
- Oversee daily truck check-in and check-out processes, ensuring accuracy and efficiency
- Communicate with drivers to collect and verify pickup and delivery information
- Coordinate with internal teams to manage workflow, priorities, and yard activity
- Monitor and update active orders, ensuring any changes are communicated promptly to the appropriate teams
- Respond to internal requests such as adjusting priorities, expediting orders, or removing items from processing queues
- Maintain and manage the system used to track incoming and outgoing shipments
- Prepare, review, and distribute shipping documentation, including packing lists and delivery tickets
- Ensure all outbound drivers complete required sign-out procedures and documentation
- Support clear and professional communication across departments, including email correspondence
- Promote and maintain a clean, organized, and safe work environment
- Perform additional duties as needed to support operations
Qualifications and Requirements:
- High school diploma or equivalent required
- Ability to read, write, and communicate effectively in English; bilingual Spanish is a plus
- Basic computer proficiency, including experience with common office software (e.g., word processing, spreadsheets, email)
- Ability to read and interpret work-related documents, charts, and tables
- Strong attention to detail with solid basic math skills
- Effective communication and interpersonal skills
- Strong customer service mindset
- Ability to manage multiple tasks and adjust to changing priorities in a fast-paced environment
- Self-motivated with the ability to work both independently and as part of a team
Benefits and Perks:
- $16-$19/hr
- Medical Benefits
- Holidays
- Training & Growth
Your New Organization:
This company is a long-standing leader in the industrial distribution and manufacturing space, known for its stability, strong values, and commitment to employee growth. The work environment is fast-paced, collaborative, and hands-on, with a tight-knit team culture that supports learning and taking initiative. Employees appreciate the organization’s reliability, clear expectations, and family-oriented atmosphere.
Your Career Partner:
The Reserves Network, a veteran-founded and family-owned company, specializes in connecting exceptional talent with rewarding opportunities. With extensive industry experience, we are dedicated to helping you achieve your professional goals and shine in your field. The Reserves Network values diversity and encourages applicants from all backgrounds to apply. As an equal-opportunity employer, we foster an environment of respect, integrity, and trust in every aspect of employment.
The base pay range for this position is $16-$19/hr, excluding benefits, bonuses, or other compensation. Your final compensation will depend on your skills, qualifications, experience, location, and internal pay equity. Please note, hiring at the top of the range is uncommon to allow room for future growth.
