- Competitive Pay: $114,000 – $160,000 per year
- Schedule: Full-time, Direct Hire
- Hybrid / Remote work schedule with 2 days onsite per month
- Opportunity to lead production support and drive quality improvements across a modern, cloud-first platform
- Lead day-to-day activities of a cross-functional Production Support team, removing roadblocks and driving prioritization of critical issues.
- Ensure timely resolution of production incidents, coordinating with domain experts and other teams when needed.
- Perform root cause analysis on high-impact issues and implement corrective actions to prevent recurrence.
- Collaborate with QA and engineering teams to strengthen testing practices and improve release quality.
- Partner with senior leaders to develop processes and tools that proactively identify issues before deployment.
- Provide mentorship through code reviews, pair programming, and knowledge sharing.
- Contribute to organizational improvements around architecture, development practices, and overall system reliability.
- Support hiring efforts and help build a high-performing, collaborative team culture.
- Bachelor’s or Master’s degree in Computer Science or related field (or equivalent experience).
- 10+ years of software development experience with strong expertise in C# and .NET technologies.
- 3+ years of experience leading cross-functional teams including developers, QA, and business analysts.
- Strong troubleshooting and debugging experience within production environments.
- Experience designing enterprise-level systems including RESTful APIs, integrations, and complex business processes.
- Experience with cloud platforms (Azure preferred), including serverless, data storage, messaging, and logging.
- Experience with both monolithic and microservices architectures, CI/CD pipelines, and Infrastructure-as-Code (IaC).
- Strong communication skills with the ability to collaborate across multiple Agile teams.
Your New Organization:   
Join a dynamic and rapidly expanding organization in the Scranton, PA area that is revolutionizing their industry! This organization offers both stability and exciting opportunities for growth, fostering a collaborative culture where employee input and innovative ideas are highly valued.   
  Your Career Partner:  
The Reserves Network, a veteran-founded and family-owned company, specializes in connecting exceptional talent with rewarding opportunities. With extensive industry experience, we are dedicated to helping you achieve your professional goals and shine in your field. The Reserves Network values diversity and encourages applicants from all backgrounds to apply. As an equal-opportunity employer, we foster an environment of respect, integrity, and trust in every aspect of employment.  
   
The base salary range for this position is $114,000 – $160,000, excluding benefits, bonuses, or other compensation. Your final salary will depend on your skills, qualifications, experience, location, and internal pay equity. Please note, hiring at the top of the range is uncommon to allow room for future salary growth.  
