Job ID: NS162934217
Location: Northwest, IA
Category: Information Technology
Employment Type: Permanent
Date Added: 02/17/2026
IT Support Technician | $58,000 – $70,000 per year | Direct Hire
What Matters Most
- Competitive Pay of $58,000 – $70,000 per year
- Schedule: 100% onsite with occasional local travel as needed
- Location: Northwest Iowa
- Direct Hire opportunity
Job Description
We are seeking a hands-on IT Support Technician to provide onsite technical support in a fast-paced business environment. This role supports approximately 150 end users and is responsible for managing service requests while delivering high-quality technical assistance. The IT Support Technician will install, configure, and troubleshoot hardware, software, mobile devices, and Microsoft 365 applications while helping maintain system security and user access standards. This is a visible, customer-focused role requiring strong communication skills, initiative, and the ability to work independently while collaborating with a broader IT team. This position offers long-term growth opportunities into infrastructure, systems administration, and broader IT initiatives.
Responsibilities
- Provide end-user technical support across multiple departments
- Manage and resolve service tickets in a timely and professional manner
- Install, configure, maintain, and repair laptops, desktops, printers, and mobile devices
- Set up new user accounts, email access, and equipment following established security guidelines
- Support Microsoft 365 applications including Exchange, SharePoint, and OneDrive
- Troubleshoot hardware, software, and basic network connectivity issues
- Maintain IT asset inventory and documentation
- Assist with user access management and security best practices
- Perform system updates, patches, and routine maintenance
- Support technology lifecycle management and equipment replacement
- Collaborate with IT team members on projects and continuous improvement efforts
- Provide occasional support at nearby company locations as needed
Qualifications and Requirements
- Associate’s degree in Information Technology, Computer Science, or related field (or equivalent experience)
- 3+ years of hands-on IT technical support experience
- Strong troubleshooting skills across hardware, software, and networking fundamentals
- Experience supporting Microsoft 365 (Exchange, SharePoint, OneDrive)
- Experience provisioning laptops, user accounts, and mobile devices
- Understanding of IT security best practices and user access management
- Ability to work independently as a primary onsite IT resource
- Excellent verbal communication and customer service skills
- Strong problem-solving and analytical abilities
- Positive, team-oriented attitude with a proactive mindset
Preferred Qualifications
- Bachelor’s degree in a related field
- Experience supporting mid-sized organizations (100+ users)
- Certifications such as CompTIA A+, Network+, or Microsoft certifications
- Familiarity with mobile device management (MDM) or VoIP systems
Work Authorization & Employment Status Requirement
Applicants must be legally authorized to work in the United States. We are not able to sponsor or assume responsibility for employment visas, including but not limited to H-1B, now or in the future. We also cannot accept C2C (Corp-to-Corp) or third-party candidates.
Benefits and Perks
- Pay Rate: $58,000 – $70,000 per year
- Medical, Dental, and Life insurance benefits
- Eligible for a 401(k) plan
- Tuition reimbursement
- Opportunity to join a collaborative and growth-oriented workplace
Your New Organization
You will be joining a well-established, privately held organization in Northwest Iowa that values operational excellence, technology reliability, and employee development. The company maintains a stable business presence in the region and continues to invest in systems, infrastructure, and long-term growth. Team members enjoy a collaborative culture where initiative and continuous improvement are encouraged.
Your Career Partner
The Reserves Network, a veteran-founded and family-owned company, specializes in connecting exceptional talent with rewarding opportunities. With extensive industry experience, we are dedicated to helping you achieve your professional goals. The Reserves Network values diversity and encourages applicants from all backgrounds to apply. As an equal-opportunity employer, we foster an environment of respect, integrity, and trust in every aspect of employment.
The Pay Rate range for this position is $58,000 – $70,000 per year, excluding benefits. Your final Pay Rate will depend on your skills, qualifications, experience, location, and internal pay equity. Please note, hiring at the top of the range is uncommon to allow room for future salary growth.
