Job ID: JD827489126
Location: Brook Park, OH
Category: Office & Professional
Employment Type: Contract
Date Added: 01/26/2026
Customer Service Representative | $15.00–$17.00/hr | Full-Time 6AM-6PM or 6PM-6AM (rotating 12 hour shifts | Onsite
What Matters Most
- Competitive pay of $15.00–$17.00 per hour, based on experience
- 12-hour shifts: 6:00 AM–6:00 PM or 6:00 PM–6:00 AM
- Full-time, onsite Customer Service Representative warehouse position
- Opportunity for stability and long-term growth
- Weekly pay with direct deposit or pay card options
- When you work through The Reserves Network, you are eligible to enroll in medical, dental, and vision insurance, 401(k), direct deposit, and our referral bonus program
Job Description
The Warehouse Customer Service Representative is responsible for providing prompt, courteous, and effective customer support related to orders, billing, shipping, and inventory. This role serves as a key liaison between customers, the warehouse, and internal office teams to ensure accurate order processing and customer satisfaction. The position requires strong communication, organization, and administrative skills in a fast-paced environment.
Responsibilities
- Interact with customers via phone, email, or in person to receive orders, service changes, and inquiries
- Process and input customer orders, receipts, and related documentation accurately
- Address customer complaints related to billing or service and coordinate resolutions with appropriate departments
- Generate work orders, verify special requests, post inventory records, and ensure proper invoicing
- Coordinate and expedite special or last-minute shipping requests with freight carriers
- Track orders and provide customers with shipping updates and tracking information
- Act as liaison between warehouse operations and customers regarding orders, invoicing, and credit changes
Qualifications and Requirements
- High school diploma or GED required
- Minimum of one year of related customer service or administrative experience
- Proficiency with Microsoft Outlook, Word, and Excel
- Strong written and verbal communication skills
- Ability to solve problems and handle multiple priorities with limited supervision
Benefits and Perks
- Competitive pay rate of $15.00-$17.00/hr
- Medical, dental, and vision insurance options
- Training and opportunities for growth
Your New Organization
You will be joining a customer-focused warehouse operation that values teamwork, communication, and operational accuracy. The work environment is fast-paced and collaborative, offering employees the opportunity to make a direct impact on customer satisfaction and business success.
Your Career Partner:
The Reserves Network, a veteran-founded and family-owned company, specializes in connecting exceptional talent with rewarding opportunities. With extensive industry experience, we are dedicated to helping you achieve your professional goals and shine in your field. The Reserves Network values diversity and encourages applicants from all backgrounds to apply. As an equal-opportunity employer, we foster an environment of respect, integrity, and trust in every aspect of employment.
The base salary range for this position is $15.00-$17.00/hr, excluding benefits, bonuses, or other compensation. Your final salary will depend on your skills, qualifications, experience, location, and internal pay equity. Please note, hiring at the top of the range is uncommon to allow room for future salary growth.
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