Job ID: AS8349071215
Location: Wayne, PA
Category: Office & Professional
Employment Type: Contract
Date Added: 12/15/2025
Customer Service Representative |$23.00 -$25.00| M-F | Training 8:30 am -5:00 | Hybrid
What Matters Most
- Competitive Pay of $23.00 – $25.00 per hour plus additional compensation
- M-F 8:30am -5:00pm pm training, then 9:30am-6:00 pm/10:00 am-6:30 pm
- Wayne, PA. Local candidates ONLY. (Must be within 50 miles of Wayne, PA office)
- 3 days/week onsite required for the first 3 months of employment
- After 3 months of employment, 2 days a week on site is required
- Local candidates ONLY. (Must be within 50 miles of Wayne, PA office
- 6 months Temporary with possible extension
- Career growth and stability
- Weekly Pay with direct deposit or pay card
- When you work through The Reserves Network, you are eligible to enroll in dental, vision and medical insurance as well as 401K, direct deposit and our referral bonus program
Job Description
The Customer Service Representative I is the primary contact for our customers. They respond to a multitude of customer phone calls, emails, and chats in a contact center environment.
Responsibilities:
- Efficiently address customer and vendor needs through answering inbound customer calls, emails and chats in a call center environment.
- Respond to customer request providing confirmation/information within the required timeframe.
- Request lease payoff quotes and provide conditional sales buyout quotes.
- Process payment requests and answer payment inquiries.
- Provide/generate documents such as invoice copies, contract copies, amortization schedules, Bill of sale etc.
- Answer general inquiries regarding tax, insurance, end of lease, etc.
- Assist customers with technical related issues. Examples include password reset, log in issues, general portal navigation inquiries, etc.
- Update general customer account information. For example, billing addresses, contact information, and payment information etc.
- Additional tasks as assigned by Team Lead
Qualifications and Requirements:
- Bachelor's degree or equivalent work experience preferred; High School Diploma required.
- Experience: Some customer service experience, preferably within a call center environment.
- Experience within the financial services industry is preferred. Technical/Functional skills and knowledge.
- Basic PC skills and familiarity with Microsoft Office/Teams.
- Excellent verbal and written communication skills.
- Ability to work independently and collaboratively in a fast-paced environment.
- Spanish language skills a plus.
Measures
- Quality Assurance Reviews
- Call Center KPIS includes but is not limited to, average talk time, customer follow up time, call abandonment rate, average call queue time, call classification rate.
- Adherence to schedule
- Customer Thermometer Satisfaction Score Complete required company ELearners on time.
Benefits and Perks:
- $23.00 -$25.00 per hour
- Medical Benefits
- Training & Growth
Your New Organization:
A global asset finance company for equipment and technology with 55 years of industry experience committed to a more sustainable future for the environment and the communities in which it operates. A professional culture with a commitment to customer focus and industry knowledge enables the organization to provide financial solutions for the complete asset life cycle, including commercial finance, retail finance, and used equipment finance. 
Your Career Partner:
The Reserves Network, a veteran-founded and family-owned company, specializes in connecting exceptional talent with rewarding opportunities. With extensive industry experience, we are dedicated to helping you achieve your professional goals and shine in your field. The Reserves Network values diversity and encourages applicants from all backgrounds to apply. As an equal-opportunity employer, we foster an environment of respect, integrity, and trust in every aspect of employment
The base pay range for this position is $23.00-$25.00, excluding benefits, bonuses, or other compensation. Your final compensation will depend on your skills, qualifications, experience, location, and internal pay equity. Please note that hiring at the top of the range is uncommon to allow room for future growth.
