Job ID: NS247856919
Location: Cherokee, IA
Category: Information Technology
Employment Type: Permanent
Date Added: 11/21/2025
Desktop Support Technician | $25.00/hr. – $30.00/hr. | Direct Hire 100% Onsite
What Matters Most
- Competitive Pay: $25.00 – $30.00 per hour
- Schedule: Full-time, 6-month Contract-to-Hire
- Location: Northwest Iowa
- Opportunity to grow professionally in a supportive and valued work culture
- Weekly Pay with direct deposit
Job Description
Our client is seeking a proactive and detail-oriented Desktop Support Technician to join their IT team. In this role, you will provide direct technical support to employees, ensuring that computers, applications, and network resources operate efficiently. Key responsibilities include troubleshooting and resolving technical issues, configuring and maintaining hardware and software, supporting remote access, and assisting end-users in making the most of available technology. The Desktop Support Technician will also work closely with other IT staff to maintain stable systems and contribute to ongoing improvements in IT service delivery.
Responsibilities:
- Respond to user requests for technical support, troubleshooting issues with hardware, software, and connectivity
- Install, configure, and maintain laptops, desktops, printers, peripherals, and standard software packages
- Perform ongoing system maintenance, including updates, security patches, and regular backups
- Identify and resolve network access issues such as VPN connectivity, Wi-Fi, and wired connections
- Assist end-users with training and guidance on technology best practices and tools
- Maintain accurate records of IT assets and technology inventory
- Record and track support requests and solutions in the ticketing system
- Ensure compliance with IT security and access control policies
- Collaborate with system administrators, network staff, and helpdesk teams to resolve escalated issues and support IT initiatives
- Keep current with emerging technologies and recommend improvements to enhance user support services
- Provide after-hours or on-call support as part of a rotating schedule when required
Qualifications and Requirements:
- High school diploma or equivalent (degree in IT or related field preferred)
- 3+ years of experience in desktop or technical support
- Strong troubleshooting skills in Windows and macOS environments
- Experience with Microsoft 365, Google Workspace, and common productivity tools
- Familiarity with VMware VDI, thin/zero clients, and server environments
- Knowledge of networking fundamentals, VPN connectivity, and IP phone systems
- Strong communication and customer service skills with the ability to support non-technical users
- Relevant certifications (e.g., CompTIA A+, ITIL Foundation) a plus
Work Authorization & Employment Status Requirement:
Applicants must be legally authorized to work in the United States. We are not able to sponsor or assume responsibility for employment visas, including but not limited to H-1B, now or in the future. We also cannot accept C2C (Corp-to-Corp) or third-party candidates.
Benefits and Perks:
- $25.00 – $30.00 per hour
- Medical Benefits
- Training & Growth
Your New Organization:
Join a highly respected organization headquartered in Northwest Iowa that values professional growth and teamwork. This company fosters a supportive culture, offering opportunities to contribute to impactful projects in an essential industry.
Your Career Partner:
The Reserves Network, a veteran-founded and family-owned company, specializes in connecting exceptional talent with rewarding opportunities. With extensive industry experience, we are dedicated to helping you achieve your professional goals and shine in your field. The Reserves Network values diversity and encourages applicants from all backgrounds to apply. As an equal-opportunity employer, we foster an environment of respect, integrity, and trust in every aspect of employment.
The Pay Rate range for this position is $25.00 – $30.00 per hour, excluding benefits. Your final Pay Rate will depend on your skills, qualifications, experience, location, and internal pay equity. Please note, hiring at the top of the range is uncommon to allow room for future salary growth.
