Job ID: NS1802681110
Location: Omaha, NE
Category: Information Technology
Employment Type: Contract
Date Added: 11/11/2025
IT Service Engineer | $28 – $39 per hour | Hybrid Contract
What Matters Most
- Competitive Pay of $28 – $39 per hour
- Schedule: Flexible Hybrid (50% per week in-office after 100% onsite training)
- Location: Omaha, NE
- 1-Year Contract with the possibility of extension or hire-on
- Weekly Pay with direct deposit
- When you work through The Reserves Network, you are eligible to enroll in dental, vision, and medical insurance as well as 401K, direct deposit, and our referral bonus program
Job Description
We’re seeking an IT Service Engineer to join our client’s Service and Operations team, providing both on-site and remote technical support for end-user systems. In this role, you’ll diagnose and resolve hardware and software issues, install and upgrade equipment, maintain IT assets, and collaborate with colleagues across departments to improve system performance and user experience. You’ll also contribute to documentation, assist in technology implementations, and support users through training and troubleshooting. This position offers a hands-on opportunity to impact daily IT operations while gaining exposure to new tools and technologies in a collaborative environment.
We’re seeking an IT Service Engineer to join our client’s Service and Operations team, providing both on-site and remote technical support for end-user systems. In this role, you’ll diagnose and resolve hardware and software issues, install and upgrade equipment, maintain IT assets, and collaborate with colleagues across departments to improve system performance and user experience. You’ll also contribute to documentation, assist in technology implementations, and support users through training and troubleshooting. This position offers a hands-on opportunity to impact daily IT operations while gaining exposure to new tools and technologies in a collaborative environment.
Responsibilities:
- Provide on-site and remote technical support for end-user systems.
- Diagnose, troubleshoot, and resolve hardware and software issues.
- Install, configure, and upgrade equipment and applications as needed.
- Collaborate with IT Service Desk and other teams to ensure timely ticket resolution.
- Maintain and update the Service and Operations knowledgebase and documentation.
- Conduct user training and assist with IT asset tracking and inventory.
- Support implementation and testing of new technologies and tools.
- Manage user network accounts, groups, and permissions.
- Act as a liaison between Service and Operations, Network, and Platform Engineering teams.
- Analyze technology standards, provide recommendations, and coordinate complex system installations.
- Participate in departmental and company-wide IT projects.
Qualifications and Requirements:
- Bachelor’s degree in Business, Information Technology, or a related field, or equivalent work experience.
- Minimum of 2 years of experience in IT support or service engineering.
- Strong knowledge of Microsoft endpoint software and operating systems.
- Understanding of common IT support concepts, practices, and troubleshooting procedures.
- Experience with workstation and laptop hardware components.
- Excellent analytical, technical, and communication skills.
- Strong collaboration and leadership abilities with the capacity to work independently.
- Experience with scripting or automation tools (preferred).
- Familiarity with software deployment and patch management tools (preferred).
- Experience with security and compliance tools (preferred).
- Knowledge of ITSM/ITIL practices (preferred).
- Ability to manage multiple priorities, maintain confidentiality, and train users and team members.
Work Authorization & Employment Status Requirement
Applicants must be legally authorized to work in the United States. We are not able to sponsor or assume responsibility for employment visas, including but not limited to H-1B, now or in the future. We also cannot accept C2C (Corp-to-Corp) or third-party candidates.
Applicants must be legally authorized to work in the United States. We are not able to sponsor or assume responsibility for employment visas, including but not limited to H-1B, now or in the future. We also cannot accept C2C (Corp-to-Corp) or third-party candidates.
Benefits and Perks:
- Pay Rate: $28 – $39 per hour.
- Medical, Dental, and Life insurance benefits.
- Eligible for a 401(k) plan.
- Weekly Pay with direct deposit.
- Join a supportive workplace community that values you as a team member with recognition, activities, and more.
Your New Organization:
This dynamic insurance organization, headquartered in downtown Omaha, NE, combines financial strength and stability with a friendly “small company” atmosphere. With years of success, the company fosters innovation, collaboration, and professional growth in a supportive environment.
This dynamic insurance organization, headquartered in downtown Omaha, NE, combines financial strength and stability with a friendly “small company” atmosphere. With years of success, the company fosters innovation, collaboration, and professional growth in a supportive environment.
Your Career Partner:
The Reserves Network, a veteran-founded and family-owned company, specializes in connecting exceptional talent with rewarding opportunities. With extensive industry experience, we are dedicated to helping you achieve your professional goals and shine in your field. The Reserves Network values diversity and encourages applicants from all backgrounds to apply. As an equal-opportunity employer, we foster an environment of respect, integrity, and trust in every aspect of employment.
The Reserves Network, a veteran-founded and family-owned company, specializes in connecting exceptional talent with rewarding opportunities. With extensive industry experience, we are dedicated to helping you achieve your professional goals and shine in your field. The Reserves Network values diversity and encourages applicants from all backgrounds to apply. As an equal-opportunity employer, we foster an environment of respect, integrity, and trust in every aspect of employment.
The Pay Rate range for this position is $28 – $39 per hour, excluding benefits. Your final Pay Rate will depend on your skills, qualifications, experience, location, and internal pay equity. Please note, hiring at the top of the range is uncommon to allow room for future salary growth.
