Job ID: NR40032825
Location: Midland, GA
Category: Information Technology
Employment Type: Permanent
Service Desk Manager | $60k – $65k per year | 100% Onsite Direct Hire
What Matters Most:
- Competitive Salary of $60k – $65k per year
- Location: 100% Onsite in Columbus, GA
- Direct Hire opportunity with career growth and stability
Job Description:
As a Service Desk Manager, you will play a key role in leading a team that supports and maintains systems, applications, and the entire infrastructure that has a direct impact on productivity throughout the organization. You will lead, guide, and develop your team to manage end-user support to the business and external partners and lead the infrastructure/service desk initiatives.
Responsibilities:
- Ensure customer satisfaction by identifying and resolving issues promptly.
- Lead a team of Site Technicians in Level 1 & Level 2 operational support.
- Troubleshoot production issues, conduct root cause analysis, and implement corrective actions.
- Oversee service management processes, including Incident, Problem, and Service Request Management.
- Collaborate with internal teams, vendors, and partners to enhance operations and service delivery.
- Manage technology service partners to ensure timely issue resolution within SLAs.
- Develop reporting metrics, track KPIs, and present technical support insights to leadership.
Qualifications and Requirements:
- 5+ years of service desk or related experience required.
- 3 years of management experience in application support or service operations.
- 2 years of people management experience managing application support or technical personnel.
- 2 years of demonstrated experience using ITIL or other service management methodologies preferred.
- Proficient in service management tools (e.g., ServiceNow, HP Service Manager, CA Service Desk Manager, Zendesk)
- Bachelor’s degree in Computer Science, Business Administration, or related field preferred.
Benefits and Perks:
- Salary: $60k – $65k per year
- Health, Vision, and Dental Insurance
- PTO
- Bonus Potential
- Training & Growth: Opportunities for professional development.
Your New Organization:
The client company is a leader in their industry. Join a collaborative and professional work environment with growth opportunities and a state-of-the-art facility. This role supports a global network and plays a vital part in delivering critical solutions to their industries.
Your Career Partner:
The Reserves Network, a veteran-founded and family-owned company, specializes in connecting exceptional talent with rewarding opportunities. With extensive industry experience, we are dedicated to helping you achieve your professional goals and shine in your field. The Reserves Network values diversity and encourages applicants from all backgrounds to apply. As an equal opportunity employer, we foster an environment of respect, integrity, and trust in every aspect of employment.
The salary for this position is $60k – $65k per hour, excluding benefits. Your final Pay Rate will depend on your skills, qualifications, experience, location, and internal pay equity. Please note, hiring at the top of the range is uncommon to allow room for future salary growth.
