Job ID: BP5436241120
Location: New York, NY
Category: Information Technology
Employment Type: Contract
IT Help Desk Specialist needed to fill a new position for a cutting-edge insurance company. Apply today to take advantage of this exciting opportunity!
WHAT IS GREAT ABOUT THIS OPPORTUNITY
- 6-month CONTRACT role with the opportunity to extend or hire on
- Work 100% ONSITE in NYC, NY
- $42 – $50/ hour with some flexibility based on skills and experience
- Schedule: Monday – Friday, 7:00 a.m. to 4:00 p.m. Additional hours as needed.
- Work with cutting-edge technology
- Opportunity for growth
- Collaborative team environment
- Impactful work
DO YOU ALIGN WITH THESE KEY QUALIFICATIONS?
- Bachelor’s degree in a related field preferred
- A+, Network+ certifications and/or minimum of 6 years in a technical or IT helpdesk role will be accepted in lieu of degree.
- Strong knowledge of hardware, software, operating systems, and networking concepts to diagnose and resolve IT issues effectively.
- Ability to analyze issues, identify root causes, and implement solutions in a timely manner.
- Clear and professional verbal and written communication to explain technical information to non-technical users.
- Empathy, patience, and a user-focused approach to ensure a positive support experience.
- Efficiently handling multiple tasks and prioritizing urgent issues to meet service level agreements (SLAs).
- Familiarity with Networking such as TCP/IP, renewing IPs, troubleshooting network connectivity, and troubleshooting VPN connections.
WHAT WILL YOUR SUCCESS LOOK LIKE?
As an IT Help Desk Specialist, you will provide customer service for external clients, agents, and IMOs, as well as internal client service for the company’s computers, network, technical equipment, and security systems. This includes working with third-party vendors and support entities. This position requires directly interacting with non-technical clients to help with minor computer issues and all IT-related training.
WHAT WILL YOU DO?
- Provide technical support and troubleshooting for hardware, software, and network-related issues via phone, email, or in person.
- Respond to and resolve user-reported issues, ensuring timely follow-up and resolution.
- Install, configure, and maintain computer systems, applications, and peripherals.
- Document and track all service requests, incidents, and solutions using helpdesk ticketing systems.
- Educate users on best practices, software functionality, and preventive measures.
- Escalate complex issues to higher-level technical teams, as necessary.
- Maintain an up-to-date knowledge base of solutions, FAQs, and technical resources.
- Conduct system updates, software patches, and upgrades to maintain security and functionality.
- Monitor and manage IT assets, including inventory tracking and lifecycle management.
- Collaborate with IT team members to implement recent technologies and improve processes.
WHAT WILL YOU RECEIVE?
Gain access to The Reserves Network Team:
- Partnership with experienced recruiters that will advise you on all aspects of your job search and career aspirations
- Direct access to hiring managers who will get your resume to the top of the pile of submissions for this opportunity and many more like this
- Long-term career partner who will provide you with market intelligence and guidance
Contract Benefits:
- Health, Dental, and Life insurance
- Industry competitive pay rates based on your experience/qualifications
- Get paid weekly through direct deposit for every hour you work
- Be part of a workplace community that values you as a team member
DO YOU WANT TO KNOW MORE?
If you have a background that lines up well with the IT Help Desk Specialist description and are interested in learning more about this opportunity, apply below NOW!
Studies have shown that people are less likely to apply to jobs unless they meet every qualification. At The Reserves Network, we strive to provide the best experience and opportunities for everyone, so if you are excited about this role but your experience doesn’t align perfectly with every qualification listed, we still encourage you to apply. You may be the right candidate for this or other available roles we have.
As an equal opportunity employer, we value our employees and foster an environment of respect, integrity, and trust in every aspect of employment. However you identify and whatever your background, we encourage you to apply today.
