Job ID: MP21556534
Location: Elizabethtown, KY
Category: Clerical/Office
Employment Type: Contract
Helpdesk Technician | $15/Hour | Variety of Schedules Available
What Matters Most
- Temp-to-hire opportunity with potential for career growth and job stability
- Weekly Pay
- 5 weeks of training, Monday – Friday, 8am – 5pm
- Then 6 weeks of training, Monday – Friday 1pm – 10pm
- Position located in Elizabethtown
- Competitive pay of $15/hr to start
- Eligible for $1/hr raise after 90 days
- When you work through The Reserves Network, you are eligible to enroll in dental, vision, and medical insurance, as well as 401K, direct deposit, and our referral bonus program
Job Description
This local telecommunications company that has been servicing Hardin County and surrounding counties for more than 3 decades. This company is seeking Helpdesk Technicians for their Customer Service Department, assisting customers with technical issues, such as phone and computer issues.
Responsibilities:
- Talking with customers, with patience and compassion, regarding technical issues
- Tracking and routing problems, requests, and documenting resolutions
- Stay current with system information, changes, and updates
- Diagnosing company products, such as home internet, email, telephone, and cable
Qualifications and Requirements:
- High school diploma or GED
- Professional phone etiquette skills
- Willingness to be trained for a long-term career
- Exceptional PC and internet knowledge
- Ability to write in a technical format is preferred
- Able to work 1st shift hours for training, and then 2nd shift hours afterwards, including some weekends
- Must be able to pass a pre-employment screening
Benefits and Perks:
- $15/hr to start
- Medical, Vision, Dental available
- Variety of schedules available once training completed
- Paid Training
- Additional benefits and PTO packages available after 90 days
- Full-time Schedule with growth opportunities
- 401K and Referral Bonus Plan
Your New Organization:
Join a leading telecommunications company in Elizabethtown, KY, that is hiring for their Helpdesk Division. This company prides themselves with their customer service and training programs and wants to invest in your success.
Your Career Partner:
The Reserves Network, a veteran-founded and family-owned company, specializes in connecting exceptional talent with rewarding opportunities. With extensive industry experience, we are dedicated to helping you achieve your professional goals and shine in your field. The Reserves Network values diversity and encourages applicants from all backgrounds to apply. As an equal-opportunity employer, we foster an environment of respect, integrity, and trust in every aspect of employment.
The base salary range for this position is $15/hr, excluding benefits, bonuses or other compensation. Your final salary will depend on your skills, qualifications, experience, location, and internal pay equity. Please note, hiring at the top of the range is uncommon to allow room for future salary growth.
