Job ID: JK257976428
Location: Topeka, KS
Category: Information Technology
Employment Type: Contract
Help Desk Analyst | $18 – $22.50 | Hybrid Contract
What Matters Most
- Competitive Pay of $18 – $22.50 per hour
- Schedule: Monday–Friday, 7:00 AM – 4:00 PM, with some flexibility, on-call rotations, and opportunities for overtime
- Location: Hybrid work with 1 day in office in Topeka, KS, and 3-4 days’ Work from Home (after 1-2 weeks of in-office training is completed)
- 6-month Contract opportunity with career possibility to extend
- Weekly Pay with direct deposit
- When you work through The Reserves Network, you are eligible to enroll in dental, vision, and medical insurance as well as 401K, direct deposit, and our referral bonus program
Job Description
We are hiring a Help Desk Support Analyst I to provide first-level technical assistance for hardware, software, and network issues across a range of devices and applications. The role focuses on delivering outstanding customer service while troubleshooting and resolving IT problems remotely or over the phone. This is an opportunity to join a collaborative team in a fast-paced, service-oriented environment.
We are hiring a Help Desk Support Analyst I to provide first-level technical assistance for hardware, software, and network issues across a range of devices and applications. The role focuses on delivering outstanding customer service while troubleshooting and resolving IT problems remotely or over the phone. This is an opportunity to join a collaborative team in a fast-paced, service-oriented environment.
Responsibilities
- Respond promptly to technical support requests, diagnosing and resolving issues related to PCs, mobile devices, Office 365, VPN, printers, and enterprise applications.
- Document and track support cases, ensuring timely resolution and adherence to service level agreements (SLAs).
- Apply IT security policies and manage user access to maintain data integrity and compliance.
- Collaborate with team members and participate in IT projects to enhance system functionality and user experience.
Qualifications and Requirements
- High school diploma plus 2 years of service desk experience; Associate’s or Bachelor’s degree in IT-related field preferred.
- Hands-on experience with remote support tools, incident management systems, and common business software (e.g., Office 365, Citrix).
- Strong troubleshooting, multitasking, and customer service skills; ability to communicate technical information clearly to non-technical users.
- CompTIA A+ or Network+ certification, ITIL knowledge, and familiarity with ServiceNow are advantageous; must have a valid driver’s license and reliable internet for hybrid work.
Benefits and Perks
- Pay Rate: $18 – $22.50 per hour
- Medical Benefits
- Training & Growth Opportunities
Your New Organization
Join a dynamic team working on-site in Topeka, KS, within a collaborative and fast-paced environment. This organization values technical expertise and strong interpersonal skills to ensure seamless IT operations. Core hours are Monday through Friday, with occasional remote work opportunities and the chance to earn overtime.
Join a dynamic team working on-site in Topeka, KS, within a collaborative and fast-paced environment. This organization values technical expertise and strong interpersonal skills to ensure seamless IT operations. Core hours are Monday through Friday, with occasional remote work opportunities and the chance to earn overtime.
Your Career Partner
The Reserves Network, a veteran-founded and family-owned company, specializes in connecting exceptional talent with rewarding opportunities. With extensive industry experience, we are dedicated to helping you achieve your professional goals and shine in your field. The Reserves Network values diversity and encourages applicants from all backgrounds to apply. As an equal opportunity employer, we foster an environment of respect, integrity, and trust in every aspect of employment.
The Reserves Network, a veteran-founded and family-owned company, specializes in connecting exceptional talent with rewarding opportunities. With extensive industry experience, we are dedicated to helping you achieve your professional goals and shine in your field. The Reserves Network values diversity and encourages applicants from all backgrounds to apply. As an equal opportunity employer, we foster an environment of respect, integrity, and trust in every aspect of employment.
The Pay Rate range for this position is $18 – $22.50 per hour, excluding benefits. Your final pay will depend on your skills, qualifications, experience, c location, and internal pay equity. Please note, hiring at the top of the range is uncommon to allow room for future growth.
