Job ID: SC366025317
Location: Lincolnton, NC
Category: Clerical/Office
Employment Type: Contract
Customer Service Specialist – Manufacturing | $50k – $55k | 8am – 5pm / Direct Hire
What Matters Most
- Competitive Pay of $50k – $55k plus additional compensation based on performance
- Schedule: Mon – Fri 8am – 5pm
- Location: Lincolnton, NC
- Direct Hire opportunity with long-term stability and career path
- Insurance benefits starting day one
- Growth-focused, family-owned organization
Job Description
As a Customer Service Specialist, you’ll be the bridge between clients, operations, and internal teams. You’ll manage orders, coordinate shipping, and ensure every customer interaction reflects the quality and reliability our company is known for. This is an exciting opportunity to grow your leadership and coordination skills in a fast-paced manufacturing environment.
Responsibilities:
- Manage incoming orders and customer communications with professionalism and urgency
- Track and follow up on shipping schedules to ensure timely and accurate deliveries
- Collaborate with accounting on invoice and payment status
- Schedule and coordinate inbound/outbound trucks and containers with logistics teams
- Provide proactive solutions to customer issues and support process improvements
Qualifications and Requirements:
- 2 + years of customer service experience in a manufacturing or logistics environment
- Proficient in Microsoft Office Suite, ERP experience a plus
- Strong multitasking and organizational skills
- Clear and confident communicator – both verbal and written
- Detail-oriented, solutions-focused, and comfortable working in a fast-paced setting
Benefits and Perks:
- Pay Rate $50k – $55k annually
- Medical Benefits
- Paid holidays and vacation
- Training & Growth
- Family-oriented team and supportive work environment
Your New Organization:
A family-run company, for generations demonstrating social responsibility and a capacity for change. We work with our customers and partners to develop sustainably innovative solutions that improve the quality of people’s lives. Our product is used in the automotive, apparel, healthcare and many other industries.
Your Career Partner:
The Reserves Network, a veteran-founded and family-owned company, specializes in connecting exceptional talent with rewarding opportunities. With extensive industry experience, we are dedicated to helping you achieve your professional goals and shine in your field. The Reserves Network values diversity and encourages applicants from all backgrounds to apply. As an equal-opportunity employer, we foster an environment of respect, integrity, and trust in every aspect of employment.
The base pay range for this position is $50,000–$55,000, excluding benefits, bonuses, or other compensation. Your final compensation will depend on your skills, qualifications, experience, location, and internal pay equity. Please note, hiring at the top of the range is uncommon to allow room for future growth.
