Job ID: JK737018114
Location: Maitland, FL
Category: Office & Professional
Employment Type: Contract
Date Added: 11/04/2025
Customer Service Representative| Mon-Friday 10:00am –7:00pm|Temp to Hire| Orlando FL
What matters most:
- Pay $19 / hour.
- Temp-to-hire opportunity with benefit access including medical plans, dental, and vision.
- Monday — Friday 10:00am – 7:00pm OR 11:00am to 8:00pm Schedule
- Benefits offered:2 medical plan, dental, vision, and 401k
Job Description:
- Act as first point of contact with patients by carefully evaluating the purpose of the call, carefully assessing their purpose, prioritizing their handling, and triaging the calls if indicated.
- Maintain information regarding Patient Services initiatives and explain them to customers when appropriate.
- Enroll new customers in Patient Services program.
- Record activities in the patient database and follow up to secure services for our customers by contacting physician's offices, pharmacies, and other external entities to ensure patient's needs are being met.
- Complete various special projects as required.
Qualifications and Requirements:
- Previous work experience in Specialty Pharmacy or Customer Service
- Experience working in Microsoft Office, email and web-based applications
- Experience working with databases (CRM preferable) or a tracking system, Salesforce preferred.
- Experience working in a health care/pharmaceutical industry environment preferred.
- Accustomed to working in high call volume environment.
Your New Organization:
This is a nationwide healthcare patient support organization that strives to deliver the best experience and solutions to patients, caregivers, and healthcare providers. They make a difference in the lives of patients by offering therapy and specialty pharmacy solutions through communication, teamwork, and respect.
Your Career Partner:
The Reserves Network, a veteran-founded and family-owned company, specializes in connecting exceptional talent with rewarding opportunities. With extensive industry experience, we are dedicated to helping you achieve your professional goals and shine in your field. The Reserves Network values diversity and encourages applicants from all backgrounds to apply. As an equal-opportunity employer, we foster an environment of respect, integrity, and trust in every aspect of employment.
In the spirit of pay transparency, we want to share the base salary range for this position is $19.00 per hour, not including benefits, potential bonuses or additional compensation. If you are hired, your base salary will be determined based on factors such as individual skills, qualifications, experience, and geographic location. In addition, we also believe in the importance of pay equity and consider the internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is the full base salary range for the role. Hiring at the maximum of the range would not be typical in order to allow for future & continued salary growth.
