Job ID: MS764731065
Location: Houston, TX
Category: Clerical/Office
Employment Type: Contract
Date Added: 06/06/2025
Collections Customer Service Representative | $15/hr. | Monday-Friday 7am-3:30pm / Onsite / Long-term Contract
What Matters Most
- Competitive Pay of $15 hour
- Schedule: Monday – Friday 7am- 3:30pm
- Location: Beltway 8/Clay Rd Houston, TX 77040
- Weekly Pay with direct deposit or pay card
- When you work through The Reserves Network, you are eligible to enroll in dental, vision and medical insurance as well as 401K, direct deposit and our referral bonus program
Job Description
Join a dedicated and friendly team supporting Delaware E-ZPass customers! As an Inbound Collections Customer Service Representative, you’ll assist callers with questions about their toll accounts, help resolve outstanding balances and provide excellent service with a solutions-first mindset. If you're punctual, personable, and enjoy helping people over the phone, we encourage you to apply and become the newest member of this small, high-performing customer service team.
Responsibilities:
- Handle high-volume inbound calls from customers regarding past-due EZ Tag toll accounts or violations.
- Verify account information and explain outstanding charges, fees, or violations.
- Resolve disputed and escalated calls in a timely manner.
- Accept payments over the phone using secure processing systems.
- Assist customers in understanding toll billing practices and avoiding future violations.
- Accurately record all call interactions and outcomes in the system.
Qualifications and Requirements:
- Minimum of 2 years of recent call center or collections experience.
- Able to sit for long periods at a time.
- Customer Service skills and professional attitude.
- Must be punctual by arriving on time.
- Dispute resolution skills are a huge plus.
- Collections experience highly preferred.
Benefits and Perks:
- Payments provided weekly.
- Eligible to enroll in medical, dental, and vision insurance.
- Monday through Friday work schedule – Relax on weekends, Enjoy family time during the weekend.
- Free parking, and complimentary coffee, hot tea, and water.
- Access to refrigerators, microwaves, and vending machines with snacks and drinks.
- Additional benefits include 401K, direct deposit, and a referral bonus program.
Your New Organization:
Work for an organization focused on public service and transportation needs. Become the newest Call Center Representative to join a great team of caring representatives. We are looking for an ideal person who wants to grow with this organization and truly enjoy assisting inbound callers.
Your Career Partner:
The Reserves Network, a veteran-founded and family-owned company, specializes in connecting exceptional talent with rewarding opportunities. With extensive industry experience, we are dedicated to helping you achieve your professional goals and shine in your field. The Reserves Network values diversity and encourages applicants from all backgrounds to apply. As an equal-opportunity employer, we foster an environment of respect, integrity, and trust in every aspect of employment.
In the spirit of pay transparency, we want to share the base salary range for this position is $15/hr., not including benefits. If you are hired, your base salary will be determined based on factors such as individual skills, qualifications, experience, and geographic location. In addition, we also believe in the importance of pay equity and consider the internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is the full base salary range for the role. Hiring at the maximum of the range would not be typical in order to allow for future & continued salary growth