Job ID: DH9178981122
Location: Painesville, OH
Category: Clerical/Office
Employment Type: Permanent
Customer Service Representative
Shift: 8am – 5pm M-F
Payrate: $20/hr.
Location: Painesville
Our client has been a high-performance electrical manufacture leader in the Painesville area for over 32 years. Due to growth, we are currently searching for a Customer Service Representative to fill their open position.
Customer Service Duties include:
- Address customer inquires in a timely and professional manner
- Provide exceptional sales and support to purchasers of products and services
- Calculate quote prices for standard products
- Determine availability and/or lead time of purchased products
- Advise customers of expected delivery dates and shipping methods
- Ensure accurate and complete entry of purchase orders into software
- Provide internal reporting
- Other duties as assigned
Customer Service Requirements include:
- Working knowledge of Microsoft Office Suite and Salesforce.
- Excellent communication skills in-person, via phone and during video conferences.
- Service-orientation and ability to resolve customer grievances in a professional manner.
- Proficient computer skills with the ability to learn new software.
- High level of initiative and the ability to work independently and in a team environment.
- Excellent organizational skills, attention to detail, and ability to multi-task effectively and efficiently.
- Ability to handle high stress situations, multi-task, and prioritize, with frequent interruptions in a professional manner.
- Ability to effectively present information in one-on-one and small group situations.
- Ability to solve practical problems and deal with variables in situations where limited standardization exists.
- Ability to interpret a variety of instructions furnished in written, orally, in diagram or schedule format.
Customer Service Benefits:
- Clean, climate-controlled environment
- Temp to hire with benefits
- Referral Bonuses
Please click below to apply and call our Mentor branch office at 440.974.7171.
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