The retail industry has been hit hard by the global COVID-19 pandemic, forcing many retailers to file for bankruptcy or shut their doors. Referred to as the “retail apocalypse,” big-name retailers like Sears, Bed Bath & Beyond, J.C. Penny and Macy’s have shut hundreds of its locations, forcing hundreds of thousands of retail workers to lose their jobs.
As a result, there is a new wave of employees entering the job market possessing sought-after transferrable skills. These talented candidates just might be the right fit for job openings you have within your organization.
Here’s a look at some of the key skills that make retail workers strong candidates and why they should be given extra consideration during the hiring process:
Strong Work Ethic
In retail, employees typically go through intensive training, are used to working long and unconventional hours, and in most cases are required to complete manual labor. Workers with a retail background are typically more adept at going above and beyond. Any company will benefit from having a workforce focused on strong work ethic.
Ability to Multi-task
Retail workers have the ability to manage multiple tasks simultaneously. They might have been tasked with completing inventory, cleaning and working the cash register, all while greeting customers. Multitasking employees are resourceful, learn quickly and may even require less training.
Essential customer service qualities translate well to many different job roles. Those who have worked in retail environments typically have clear communication skills, enthusiasm, patience, customer empathy and compassion, a friendly attitude and problem-solving skills. New friendly and welcoming staff goes a long way toward integrating them into your team and having the confidence for them to interact with your clients.
Retail stores need to operate with strong, cohesive teams. Workers understand their role, collaborate and work well with their co-workers and hold themselves accountable. They not only commit to their work environment but to others in their workplace, understanding how they can contribute to the success of the company.
Retail workers are hardworking and service-driven, possessing many sought-after skills making them an excellent fit for positions in any industry. They might just turn out to be valuable assets at your company.
The next time you are looking to hire, consider applicants with a background in retail. By working with a staffing agency like The Reserves Network, we can help you make those connections. Contact us today to learn more.